000129Storms don’t always create visible damage to your home.

Despite the frequency of severe weather in Missouri, Illinois and Florida, the majority of area homeowners are unaware that their property has sustained serious storm damage or simply choose not to fix it.

This undiagnosed storm damage can lead to major, costly repairs down the road.

For example, a small roof leak left untreated can lead to tens of thousands of dollars in home repairs in the future. Our storm restoration team members are fully trained to address the storm damage in your home and create a plan that will eliminate restore your home to its full value.


000122It doesn’t take a flooding river to severely damage your home. Burst pipes, plumbing leaks and many more water issues can cause both visible and invisible damages. Whether a disaster or a backed up sewer, immediate concerns focus on temporary, protective measures such as shoring to prevent structural collapse, boarding-up to secure the building and removing water and unwanted debris.

Olneya Restoration Group excels at responding quickly to these urgent needs so that your home and its contents can be protected from further damage. But once these initial needs are met, a new challenge presents itself: restoration and reconstruction work to make the property functional again.


Smoke-DamageCall the fire restoration experts for St. Louis, Southern Illinois and Palm City, Florida.

We understand you are anxious to begin the cleaning and restoration process immediately after the fire has been eliminated. However, unless you seek professional advice, you may be doing much more harm to the structure than good.

Fire damage restoration is a multiphase process, and it’s vitally important that the process begins within hours of the damage. Our damage restoration professionals are fully trained to address the fire damage in your home and create a plan that will eliminate odors and damage, restore your salvageable property, and minimize future disaster restoration damages to your home.


PREVENT FURTHER DAMAGE. MO/IL: 314.432.6100 • FL: 772.222.5019



After The Storm: What To Do First

Act Immediately After The Storm

treeQuick action, expertise and specialized equipment are important factors in successful property restoration following a major storm. Our team of experts can come to your home and assess the damage at no cost to you. We will perform a thorough evaluation of your property to determine any existing or potential damage.

After The Storm: Filing An Insurance Claim

Insurance ExpertsAssessing the damage is just the beginning. We work hard to help you get your life and property back to normal as soon as possible. We specialize in helping you navigate the often confusing process of dealing with your insurance claim for your damaged property. Many insurance adjusters utilize a standardized checklist for evaluating your claim. However, there are dozens of different municipalities in the areas we serve in Missouri, Illinois or Palm City, Florida, making it difficult for adjusters to keep up with changing building codes.

We know these areas. We can help your adjuster understand local building codes to make sure your home is restored to maintain its value.

Olneya Restoration Group’s skilled construction professionals will work closely with the insurance company to make sure you get a fair assessment. We’ll walk you through every step and help you make informed decisions about what’s best for your home. And remember, just because you don’t see the damage doesn’t mean it isn’t there.

After The Storm: Get Professional Help

From damaged gutters to a caved-in roof, Olneya Restoration Group is at your service, prepared to restore your home as quickly and safely as possible. Our employees are specially trained to identify storm damage and even potential damage. We are one of a very few contractors awarded GAF Consumer Protection Excellence Award and GAF Customer Service Excellence Award. We staff HAAG-Certified inspectors to maintain our standing as a GAF Master Elite contractor so we can provide you with the unmatched Golden Pledge Warranty.

Don’t wait until it’s too late and you’re facing thousands of dollars in repairs that could have been avoided. Prevention is the best solution. We are the most trusted name in Greater Saint Louis storm damage repair. Contact us now at 314.432.6100 for emergency services or a free consultation in and around St. Louis, St. Charles, Florissant, Ballwin and Palm City, Florida!



Appliance Leaks

000123Has a failing appliance left a wet mess? We can help!

Have you experienced the frustration of coming home to find that your water heater, washing machine, air conditioner, or other appliance has leaked water all over the floor in your living space or basement? These types of leaks can cause quite a bit of damage to a home, and it is essential to quickly remove water from appliance leaks and properly repair water damage.

At Olneya Restoration Group, we specialize in all types of appliance leak cleanup. No matter what type of appliance leak you have, we can provide complete restoration of the surrounding areas. We provide free estimates for all water damage restoration work in St. Louis, St. Charles, Florissant, Ballwin, Palm City, Florida and nearby areas, so call us at 1.314.432.6100 to get prompt, professional help!

Common appliance leaks

  • Water heater leak or burst
  • Washing machine leak or overflow
  • Dishwasher leak or overflow
  • Refrigerator leak
  • Heater, furnace, or air conditioning leak

Leaking appliances are obviously an inconvenience and can make quite a mess, but those aren’t the only problems that you need to worry about. We’ve seen many cases in which an appliance leak wasn’t addressed for hours because the homeowner was at work, as well as small leaks that went unnoticed until a bigger problem occurred.

In these situations, there is a potential for additional issues like mold growth, damage to drywall, carpet, and flooring, wood rot; and even expensive structural damage. Our professional technicians can help you correctly diagnose the scope of the damage and quickly provide full cleanup and repair. Even minor leaks should be addressed immediately to prevent further damage from occurring.

What causes appliance water leaks?

Many homeowners don’t realize their appliance is malfunctioning until a major problem occurs. Below are a few of the common ways appliances leak water:

Water Heater: Water heaters can have several leak issues, including cracked or damaged pipes, loose fittings, or a leaking tank. Water heaters can also burst and pour dozens of gallons of water into your home instantly. Hot water is more damaging than cold water, so it is essential to act immediately if there is a water heater leak.

Washing Machine: Washing machine hoses are pressurized, and many homeowners leave the water supply on when it’s not in use. This can lead to burst lines that spill large amounts of water on the floor. Slower leaks from worn hoses and loose fittings can also cause water damage and mold growth the walls behind the machine.

Dishwasher: A dishwasher leak will generally be caused by the drain line or the supply line. Drain line leaks can either be slow or fast, and they often contain bacteria in the line. Supply lines are under heavy water pressure, and these leaks result in overflows that can damage the floor.

Heating & Cooling Equipment: Air conditioning units are prime candidates for leaks, which is why it’s important to have a professional inspect all aspects of the system for leaks, damage, and blockages. These leaks are often slow and behind the walls and ceiling, meaning they can be difficult to find and mold growth is likely.

Refrigerator: Refrigerators with built-in ice makers have a supply line of water. As with dishwashers, this line can burst and cause a significant leak. Fridges also can experience slow leaks from the base, which will take longer to notice and can easily cause mold growth.

Clogged Drain Overflow

Clogged Drain Overflow Cleanup & Restoration in Greater Saint Louis & Palm City, Florida

Water damage from clogged drains and overflowing fixtures or appliances arrives with no advance notice. Suddenly you have massive amounts of water where it doesn’t belong. Sink or toilet water may also contain bacteria that can be hazardous to your health. Quick, expert action is essential to protect your property, minimize damage and get life back to normal.

Because plumbing accidents can occur without warning, Olneya Restoration Group provides fast, expert repair and cleanup services in response to clogged drains, overflows and other plumbing disasters on a 24/7 basis.

What To Expect

Acting to ensure the safety of workers and property owners, we will determine the cause of the overflow problem and shut down the water supply if it hasn’t already been done.

Our trained technicians will pump out or remove the unwanted water and begin the drying and restoration process.

Call Olneya Restoration Group or contact us online for sink overflow cleanup, toilet overflow cleanup and other water overflow problems. We work throughout the Greater Saint Louis area, including St. Louis, St. Charles, Florissant, Ballwin, Palm City, Florida and surrounding areas.

We can repair water damage from a sink, bathtub or toilet including these overflow cleanup & restoration services:

  • Water pump-out and drying
  • Sanitizing for safety and mold prevention
  • Kitchen drain overflow cleanup, restoration & repair
  • Bathroom drain overflow cleanup, restoration & repair
  • Toilet overflow cleanup & repair
  • Washing machine overflow cleanup
Flooded Basement

We’re the MO, IL and FL experts for basement water removal & drying

Water in your basement can come from a variety of sources. Burst pipes, heavy rains or leaking appliances. Make sure to exercise caution when you discover water in your basement. For example, the water in your basement can be electrified from electrical outlets, or even contaminated with chemicals, viruses, or harmful bacteria.

There are so many products, methods, and options when it comes to drying a basement, it is best to have the situation reviewed by a professional. Not to mention, your basement flooding can be solved quickly and efficiently, provided that you work with experienced contractors who use proven products and methods. A professional water damage restoration expert will have the equipment, training, and certification you need to ensure that your basement is pumped out safely, and that your personal items are protected and restored.

Our experts have the experience, training, and professional certifications you need to ensure that your flooded basement is dried and properly treated for potential mold and humidity issues. To schedule a disaster restoration quote, call or e-mail us today! Our experts proudly serve the Missouri and Illinois area, including St. Charles, Florissant, Ballwin, Saint Louis, Palm City, FL and many nearby areas.

A basement flood can mean serious damage to stored items and building materials alike.

Frozen & Burst Pipes

Frozen and Burst Pipe Restoration in Greater Saint Louis and Throughout Missouri and Illinois

We’ll take care of your burst pipe clean up needs.

When temperatures plummet, the water in your pipes expand as it turns into ice. After enough time, the ice forming in your pipes could exert enough pressure to rupture a pipe wall or break apart a pipe joint. Pipes may also burst for reasons other than freezing, such as when a carpenter accidentally drives a nail through one, but freezing is the most common cause of pipe leakage.

Such leaks, if undetected right away, can cause significant damage to floors, carpeting, drywall, and fiberglass insulation. When leaking or burst pipes strike, Olneya Restoration Group is the company to call. We can manage the entire process to dry out, clean up, and restore your living space for you–including working with your insurance company to ensure your home retains its value.

Common causes of leaking, burst, or frozen pipe.

  • Insufficient insulation
  • Insulation that has been damaged or dislodges
  • A malfunctioning heating system, typically while homeowners are away
  • Corrosion, typically at a soldered joint
  • Damage to a pipe during remodeling activities
What to do when your frozen pipes burst.

There is a very distinctive sound to pipes freezing. It can best be described as a bang or clang. The sound is caused by water suddenly expanding into ice at the moment it freezes. It may not be accompanied by the sound of running water because, for a time, the ice will prevent leakage from occurring.

If the ice in the pipe has thawed and water is flowing into your home:

  • Note where the sound of running water is coming from.
  • Shut off the main water valve, if you can do it safely, and call Olneya Restoration Group. Don’t take safety risks when you have flooding due to a burst pipe. Contact with an electrical switch or device while standing in water can cause shock or electrocution. It’s better to wait for technicians to arrive.
  • Move valuable items. As long as you can do so safely, move items that are wet or may be damaged by standing water. You can relocate these items to a dry area and take steps to clean and dry them out.
  • After the burst pipe leak has been stopped and repaired, rely on Olneya Restoration Group to handle your water damage restoration needs. We clean up the mess and take steps to avoid mold problems. Depending on where the pipe leak occurred and what materials got wet, procedures may be required to avoid a mold infestation.
  • Olneya Restoration Group has heavy-duty drying and dehumidifying equipment to quickly dry out wet materials. This fast drying action can often prevent mold from forming. In other cases, items like carpeting may need to be removed to facilitate drying and cleaning the space.

Olneya Restoration Group is your frozen and burst pipe restoration company. Not only do we offer services to help with cleanup, we will help you prevent future frozen pipe leaks by assessing what caused the pipe to burst in the first place, upgrading insulation around it, or relocating it to a less vulnerable place when possible. Call or email us today for an estimate in St. Charles, Florissant, Ballwin, Saint Louis, Belleville, St. Peters, Chesterfield, O’Fallon, Crestwood, Maplewood, Rock Hill, Town and Country and surrounding areas in Missouri and Illinois.

Water & Sewage Removal

Quick-response service to make homes clean and safe again after sewage backups.

A sewage backup is always a serious problem because sewage water contains disease-causing bacteria. The cleanup work following any sewage leak should be performed as soon as possible to minimize exposure to harmful bacteria, unpleasant smells and unwanted moisture, however, the cleanup of raw sewage should not be done by the homeowner or by any untrained individual.

If a sewage backup occurs inside your basement from a sewage spill or septic tank overflow, don’t hesitate to call us. Our sewage removal services will protect your property and address all the unsanitary odors and biologically harmful chemicals by thoroughly cleaning, decontaminating, deodorizing and sanitizing all effected areas. Our workers are trained to the highest industry standards, and utilize specialized equipment designed for pumping, cleaning and drying.

With Olneya Restoration Group, you can be confident that your family and your property will get the safest, most thorough cleanup services available.

Sewage cleanup services from Olneya Restoration Group:

  • Emergency response available 24/7.
  • Work performed by trained & certified technicians.
  • Complete removal of contaminated material.
  • Complete cleanup with air scrubbers, dehumidifiers and other specialized equipment.
  • Follow-up visits to check for mold and proper IAQ.

Contact us today to have your property inspected by one of our experts!

Common causes of sewage and septic backups

Some causes of sewage backups are preventable, while others aren’t evident until the backup occurs. Here are some of the main causes:

Solid flushes. A blockage in the waste line between a plumbing fixture and the main septic drain line is often referred to as a “solid flush.” This problem typically occurs when a large object is flushed down the toilet, creating a blockage somewhere in the waste line.

Structural damage. When a waste pipe develops a crack, detaches from an adjacent pipe section, or is crushed because of building settlement – sewage backup can occur.

Root blockage. The main drain line that connects the home to a septic tank or municipal sewer can be susceptible to clogging from tree roots. The roots grow naturally toward a moisture source, and typically enter the sewer line through pipe joints.

Sewer backup or surge. If a blockage occurs in a city sewage line, wastewater usually overflows at the lowest opening, which can be a sink or toilet in a home’s basement or lower level.

Mold Damage

There is a very distinctive sound to pipes freezing. It can best be described as a bang or clang. The sound is caused by water suddenly expanding into ice at the moment it freezes. It may not be accompanied by the sound of running water because, for a time, the ice will prevent leakage from occurring.

When flood-damaged homes are not completely dried — and when walls are closed up before having a chance to completely dry out, it can lead to extremely expensive mold damage to the home.

Mold loves moisture. Mold stains can easily form on organic materials that get wet and aren’t able to dry. Drying, dehumidification and mold removal are often required to eliminate the problem.

Worse, mold continues to grow and expand, often unseen, over time. Mold, rot, and other water-related damages can lead to serious long-term health effects, and the eventual costs can easily total $100,000 or more.

Other hidden dangers of water damage include:

  • Explosive growth of mold, bacteria, and other potentially harmful microorganisms
  • Deterioration of indoor air quality
  • Persistent odors
  • Toxic chemical contamination due to spilled solvents and fuels
  • Contamination due to sewage waste backups
  • Tough-to-remove silt residue on all submerged surfaces after natural flooding
  • Electrocution hazards and appliance fires when power returns
Definitions of common household water damage.

The scope of water damage restoration depends largely upon the source of the water and types of materials affected. Professional water damage remediation specialists recognize three categories of water source.

  • Category 1 results from a clean or sanitary source, such as a water heater, a burst water heater or dishwasher hose, or clean water in a toilet tank.
  • Category 2 water contains some level of contaminants, such as washing machine and dishwasher overflow.
  • Category 3 water, sometimes known as black water, is from unsanitary sources, such as sewage, rivers, sea, and standing water with microbial populations.

Water damage may also be defined by the types of materials affected by flooding.

  • Class 1 damage is relatively limited, such as the corner of a room. Materials in contact with the water are not very porous and may include structural wood, hardwood flooring, and ceramic tile. Evaporation is minimal.
  • Class 2 water damage may encompass an entire room and has soaked into porous materials, such as carpeting and upholstered furnishings.
  • Class 3 damage is often due to water coming into lower floors from overhead, such as when an upstairs bathroom leaks undetected for a length period of time. Walls, ceilings, insulation, carpeting and sub-floor have become saturated.
  • Class 4 damage is when water has infiltrated materials that are difficult to dry, such as concrete and plaster.



What to do immediately following a fire.

01-fire-damage-restoration-thmOnce you’ve been cleared to re-enter your home, open the windows. Then take an inventory of the contents of the affected rooms. List everything of value and note its condition.

Don’t try to clean the smoke and soot stains yourself. You may cause more damage. Your insurance will cover all the clean up so trust a professional to help you out.

Tiny particles that ended up in your HVAC system during the fire can lead to irritation in your lungs and possible scarring of the alveoli. Have an HVAC professional inspect your system after any fire.

Contents to inspect following smoke damage include:

  • Drapery, carpeting, rugs, and upholstered furniture
  • Items in cabinets and closets, because they too may be affected
  • Artwork and photography
  • Keep children, pets, and other family members away from damaged area
  • Do not turn on any appliances until they have been checked by a professional

Quick action can save you thousands of dollars in damage. So call us at 314.432.6100 or fill out the online form to schedule an inspection and smoke damage repair consultation in St. Louis, St. Charles, Florissant, Ballwin and surrounding areas of Palm City, Florida

Smoke Damage

Specialists in Smoke Removal & Damage Restoration.

Smoke-DamageFire damage in your home leads to smoke and soot that gets into every nook and cranny of your home. It is devastating to see your home after it is damaged by smoke, and you may feel as if the situation is hopeless. In the hands of an experienced restoration expert, however, your home can be made to look like new again.

We can speed your recovery from smoke damage by removing unsalvageable items, cleaning smoke-stained surfaces, and clearing the air of unpleasant smells.

Smoke Without Fire

Many homeowners experience smoke damage without a major fire.

Smoke-DamageSmoke is probably the most effective way to quickly soil just about every surface of your home, short of inviting a dozen preschoolers to lunch. A malfunctioning heating appliance or flue spewing fuel-oil soot, a neglected pan of food catching fire on the range top or in the oven, starting up the fireplace without opening the damper – there are lots of ways to produce smoke and the soot and odor that accompanies it.

Unlike water leaks and flooding, damage due to smoke is not confined to low-lying areas. Hot smoke travels to cool areas. It also rises to levels above the source of smoke, such as from the basement to the first and second floor. Often, plumbing chases and HVAC ducts serve as the conduits for getting from one floor to the next.

Types of smoke can determine the best approach to smoke damage repair. “Wet” smoke, from slow smoldering fires, leaves a sticky residue that will smear, making it more difficult to clean than “dry” smoke from fast-burning fires. The latter leaves a more powdery ash. Smoke from food fires, also know as protein fires, cover surfaces with a fine film that’s tough to see but easy to smell. The pungent odors of a protein fire must be dealt with using a trial-and-error approach based upon a variety of time-tested techniques.


Eliminate Other Smoke Odors

If you’re planning to sell your home and there are lingering odors from past fire damage or from smoking cigarettes or cigars in the home, call us before your first open house! There are few things that will put off potential buyers more quickly than a bad smell.

Soot Damage Cleanup & Repair

Soot damage is different from smoke damage. Soot’s chemical composition can corrode certain metals and harm other materials. That’s why quick action is necessary to minimize property damage after a fire or a furnace puff back. Smoke and soot can be absorbed by almost all your furniture and contents, especially porous materials or surfaces and may continue to absorb odors until the soot is removed.

We remove stains & odors caused by soot to fully restore your property.

What is Puff-Back?

Maybe you heard this term from a firefighter or insurance adjustor? It sounds cute, but it’s not.

Puff back is more common with oil-burning equipment, such as a furnace, but can also occur with gas-fired heaters. Puff back occurs when an ignition switch malfunction causes a furnace or boiler to discharge a massive amount of soot. Because the soot is black and sticky, it creates a major cleaning and deodorizing challenge. Interior surfaces, furniture, carpet, clothes, bedding and most other building contents must be treated to remove soot stains and odor. Sometimes ductwork must also be cleaned.

Soot damage can be especially discouraging. In addition to coating surfaces with an oily residue, soot can permeate into just about any material, leaving behind a bad smell that can’t be removed by conventional cleaning methods.

Fortunately, there’s no need to feel overwhelmed by the extensive cleanup work you’re facing. You can take advantage of soot cleanup technology and expertise at Olneya Restoration Group, your local disaster restoration contractor.